TERMS AND CONDITIONS
Collin Street believes FREE Express Shipping should not have special rules or hidden charge. Collin Street offers FREE Express Shipping throughout whole Malaysia, with no minimum or maximum purchases.
EASY RETURN POLICY
If you are not 100% happy with our products for any reason, you can return it to Collin Street for a full refund in Beauty Points within 30 days. (Returns must be unworn, unwashed, unaltered, tag intact, in the state you received them, and in the original packaging). Returns can only be made one time per order number.
We know, not many online clothing stores accept returns and exchanges because the profit margin is too low to afford it. Sometimes, it means losing money.
But, Collin Street does it anyway, because we feel your pain.
A processing fee of RM6 will be charged for each return parcel.
So, why RM6?
It is for second shipping charges as we have absorbed the first one. Also, to prevent someone take us for granted. Yeah, you get what i mean.
We experienced a case where a customer bought it, wore it, took OOTD, returned, and exchanged for a new one, wore it, took OOTD, and repeated for 4 times. Yes, we were too kind, and silly.
If the item is wrong/defective due to our mistake after careful inspection, RM6 processing fee will be paid by Collin Street. And you get full refund for the amount you paid + extra RM20 beauty points.
Yes, we are human, we make mistakes too. If it is our fault, we apologize, admit, and take immediate action to make you happy. Not stupid reasons.
We advice that all items are handwashed and NOT soaked . We do not guarantee that the items will not be altered (color runs, size shrinks, etc) after washed or soaked, and if this happens, Collin Street will not be responsible and no return request due to this reason will be entertained.
*There may be a 1cm-2cm difference in our given measurements. Please allow 20% discrepancy in the product color due to lighting. In such cases, the variance may not be considered as a defect.
Please return to:
Block A-07-13A, I-Soho , I-city,
PSN Multimedia Seksyen 7,
40000, Shah Alam, Selangor.
Please allow 1-2 working days in return and exchange handling after item is received.
Effective on all orders placed after 15th September 2017.
Beauty Points can be earned through purchase or daily check in to website (10 Beauty Points everyday)
Beauty Points issued can only be utilized by the account holder unless otherwise stated. They are non-transferable in nature.
Customers can track available Beauty Points by logging into their accounts.
RM1 Spent = 1 Beauty Point
You may use Beauty Points as discounts.
All payments can be made through:
- Credit/debit cards.
- Online banking (Maybank2u, UOB bank, CIMBclicks, HLB, Public Bank, RHB Bank, Affin Bank, Bank Islam and many more)
- ATM Transfer.
No cash refund is offered. We only offer refund in terms of Beauty Points.
All orders will be automatically cancelled after 1 day of non-payment.
Due to security reasons our customer service are unable to make any amendments after you have confirmed your order.
This is because our warehouse moves really fast in order to ship your parcels as soon as they are confirmed.
Our Customer service team are not able to catch up with that and hence, unable to amend your orders.
If an order is cancelled , no cash refund is offered. We only offer refund in terms of credit note (20 days validity)
Colours of products may differ due to colour calibration of individual’s computer and it might appear darker in reality due to strong studio lighting used.
Measurements provided on each of the products are in maximum stretch.
A difference of 1cm-2cm between the item(s) received from what which was provided for in our given measurements may not be considered as a defect.
Users are advised to double check on the product measurements as different design may fit differently.
We advice that all items are handwashed and NOT soaked . We do not guarantee that the items will not be altered (color runs, size shrinks..etc) after washed or soaked, and if this happens, Collin Street will not be responsible and no return request due to this reason will be entertained.
Use of site
You are hereby granted permission to view and access information presented at www.collinstreet.co including downloads, with the full understanding that everything is presented on an “as-is” basis.
Collin Street reserves the right to repost or reuse information referring/communicated to Collin Street via emails, social media channels or contests run by Collin Street (via #collinstreet , #collinstreetstyle hashtags on social media).